Identity Verification: How to Verify Your Akuna Wallet Account
Setting up your Akuna Wallet account requires you to complete identity verification using an accepted form of identification. This helps confirm that the account belongs to you and supports a secure financial experience.
Setting up your Akuna Wallet account requires you to complete identity verification using one of the accepted forms of ID such as Ghana Card, passport or other national ID card. Identity verification helps confirm that an account belongs to the person creating it and supports a secure financial experience.
What you need before starting
A smooth verification starts with having the right things ready. Before opening the verification process, make sure you have:
- Your physical ID card
- The latest version of the app installed on your phone
- Access to your phone’s camera and permissions enabled for the app
- A well-lit environment where your ID can be clearly captured
You should also check that the personal information you provide on your account matches your ID. For example, the name on your account should match the name as it appears on your ID card.
Having these details ready can help you avoid unnecessary delays during verification.
ID verification not working? Here's what to check
If your verification isn't going through, check these common issues before trying again.
- Check camera access
Make sure the Akuna Wallet app has permission to use your phone's camera. The exact steps can vary depending on your device, but camera permissions are usually found under your phone's app or privacy settings.
If access is disabled, update your camera permissions in your phone's settings and return to the app.
- Improve the lighting
Your ID needs to be clearly visible during the verification process. Try completing the process somewhere with good, even lighting. Avoid strong shadows, glare or very dark environments.
- Check the card position
Follow the instructions shown in the app and make sure the entire card is visible. Avoid covering any part of the card or holding it at an angle that makes the information difficult to capture.
- Check your card
Make sure the information on your ID is clearly visible and isn't obscured by dirt, damage or anything else covering the card.
- Check your account information
Make sure the personal information you've provided in Akuna Wallet matches your ID, including your name.
Once you've checked these points, try the verification process again.
Still having trouble? Please contact our support team at support@akunawallet.com for further assistance.
Why does Akuna Wallet need to verify my identity?
Identity verification is an important part of setting up a financial account. It helps establish that an account belongs to the person creating it and supports measures designed to keep financial accounts secure.
For our users, completing verification is an important part of getting your account ready to use.
What happens after verification?
Once you've completed the required verification steps, your information will be processed as part of the account verification process.
When your Akuna Wallet account is ready to use, you can access the features available to you, including USD, GBP and EUR account details for receiving international payments.
You can receive payments from clients, employers and digital platforms, then withdraw your money directly to your Ghanaian bank account or mobile money wallet.
So verification isn't the end goal. It's one of the steps that gets your account ready for receiving and accessing your international earnings.
